About an hour calling for ECEEN better listing, Thanks for great Amazon Service Team
Lily Zhang

There are two External Frame Hiking Backpack from ECEEN, ECE-636 and ECE-628. To provide better Amazon customer shopping experience, we decide to combine both backpacks into one listing. When I uploaded the file, there was serious system error. Three items are in a state of confusion. I am very worry about the issue. So I opened an urgent case with Amazon. Then there's a man named Ken from Amazon.ca Seller Support Team called me and help us to deal with the problem. He asked me the reason of the issue, and then checked the situation of my homepage. After a while, he gave me the solution. I operated step by step under his guidance. When we solve a small case, he raised my spirits with encouragement, said: “ Perfect!”

Finally, he checked my homepage again and helped us to solve out the issue.

It took him about an hour to solve out the problem. He was very patient for my question and any mistake. He told me that he would send an email for feedback of this issue. I said: I know that, I will vote to YES! You are very patient! Thank you very much, Ken.” We both laugh happily.

I gave all five stars for Ken’s service and thanks forAmazon.ca Seller Support Team.